Last updated: 01/03/2020
Make sure you read all the important information below because we cover:
- How our medical team consists of doctors and other clinicians
- When our duty of care begins.
- The benefits and risks of using our service.
- The importance of reading all the information we provide.
- The importance of answering all questions fully and truthfully.
- The risks of accepting our treatment plan.
- The risks to electronic health information.
- The programs from an employer, health insurer or other organization.
Only use our service if you’ve read this information and subsequently made an informed decision that our service is right for you.
If you have any questions, please contact us on email@example.com
Our medical team is made up of doctors and other clinicians which may include dieticians, therapists, coaches, etc . Whenever we use the term ‘doctor’ we mean both our doctors and other clinicians.
The video consultation or telephone call or smart questionnaire forms allows you to ask any questions and allows our medical team to judge your suitability for our online model of care.
We are an online doctor’s service. We send prescriptions to your chosen pharmacy or it may be delivered through one of our partner pharmacy groups.
NOT FOR EMERGENCIES
I understand that I should never use this service in a medical or psychiatric emergency. I understand that in an emergency, I should dial 999 or 112 or go to an emergency department.
WHEN OUR DUTY OF CARE BEGINS
I understand that the doctor will take responsibility for my care only after I have created an account, answered all the required health questions and provided a photo and/or have had a video visit and made payment, and the doctor has subsequently reviewed my request for treatment and the health questions that I have completed and any photos and/or information received from a video visit, reviewed all my information, and then subsequently determined that I am a good candidate for the telehealth services. I understand that the duty of care does not begin at the point of me answering questions or making payment or starting a video visit but at the point at which the doctor accepts the duty of care.
I understand that the doctor has the right to refuse to take responsibility for my care if the doctor makes a professional judgment that I am not a good candidate for this service. I understand that making a request for treatment (by completing a visit in the App or Website and making payment or by starting a video visit) or sending a message through the app does not in and of itself create a duty of care or create a doctor-patient relationship.
I understand that there may be a delay until the next business day before a doctor reviews my request for treatment and any messages I send.
I understand that the only content in the App or Website that constitutes professional medical advice is the personalized messages the doctor sends me (once I have completed the health questions and made payment, and the doctor has subsequently taken responsibility for my care) and any content that the doctor links to in such messages and advice that a doctor provides in a video visit. No other content in the App or Website constitutes professional medical advice. Specifically the information provided in our health questions about who we can and cannot treat does not constitute professional medical advice.
I understand that all other content in the App or Website does not constitute professional medical advice and is instead for information purposes only. Never disregard professional medical advice or delay in seeking it because of something you have read on our App or Website.
BENEFITS AND RISKS OF USING OUR SERVICE
I understand that by using the service I’m seeking care that’s convenient and affordable.
I understand that important differences exist between the Healthcare Now model of care and traditional healthcare. Specifically by using Healthcare Now I accept a greater responsibility to read and understand information throughout the App and Website about the limitations of smartScripts and smartHealth model of care, the risks of seeking care this way, and the risks and benefits of a proposed treatment plan.
I understand that to read important information I may need to both click on links and various titles to expand the information that’s visible below, and that without clicking on links and titles I will not be able to read important information that enables me to give my informed consent to a treatment.
I understand that by using Healthcare Now I accept the responsibility to provide full and truthful answers to all questions and, when requested, to provide unaltered photos of me that are taken at the time of using our service.
I understand that the doctor is unable independently to verify the information and photos I provide and that the doctor will make a professional judgment based on the information and photos I provide.
I understand that by using the service for a telehealth consultation, I won’t have an in person consultation and physical exam that might identify a medical condition that needs further investigation or immediate treatment.
I understand that by using the service I won’t necessarily speak or message with a doctor or in real time.
I understand that if I have any questions relating to my care that aren’t urgent, I can contact the doctor through the App or Website on the following email firstname.lastname@example.org. I understand that the doctor may not review and respond to my messages until the next business day.
IMPORTANCE OF READING ALL THE INFORMATION WE PROVIDE
I understand that Healthcare Now will provide information in the App, forms and Website to help me make an informed decision about whether to accept a proposed treatment plan.
I understand the importance of reading the information provided about adverse events, including the signs and symptoms of serious side effects and common side effects from taking a medicine, as this will ensure that I seek appropriate medical attention in a timely manner.
IMPORTANCE OF ANSWERING ALL QUESTIONS FULLY AND TRUTHFULLY
I understand that by using Healthcare Now I seek to enter into a relationship where the doctor relies exclusively upon information and photos that I provide to decide whether or not treatment is safe and appropriate.
I understand that the doctor has no way of verifying the information and photos that I provide and that the doctor will consider information to be accurate, true and complete, including my age, gender and all my answers to health questions, and the photos to be of me, taken at the time of me using the service, and unaltered.
I understand that if I provide information that isn’t true and complete, then I’ll be at greater risk of adverse events from any treatment that the doctor prescribes and I may take a treatment that isn’t necessary, appropriate, or safe.
I understand that if I provide photos that are altered, not of me or not taken at the time of me using the service, then I’ll be at greater risk of adverse events from any treatment that the doctor prescribes and I may take a treatment that isn’t necessary, appropriate, or safe.
I understand that even if I provide information that is true and complete, I’m still at risk of adverse events from any treatment that the doctor prescribes.
I understand that even if I provide photos that are unaltered, of me and taken at the time of using the service, I’m still at risk of adverse events from my treatment that the doctor prescribes.
I understand that it is important that I don’t create more than one account. Creating more than one account makes it impossible for the doctor to see the full history of care that I’ve received from Healthcare Now. This increases the chances that the doctor will not have access to important information and photos in my medical record that could influence the doctor’s clinical decision.
I understand that by using Healthcare Now I’m giving my explicit consent for the doctor to access medication history. I understand that, if appropriate, the doctor may take this information into account when making a treatment and prescribing decision but this doesn’t change how important it is that I provide full, true and complete information during the visit.
RISKS OF ACCEPTING OUR TREATMENT PLAN
I understand that all the medicines that the doctor may prescribe or recommend, including over-the-counter medicines and ‘behind-the-counter’ medicines, can cause serious side effects and adverse events that include severe allergic reaction, permanent disability, and death.
I understand that it is my responsibility to make an informed decision whether to accept a treatment plan that the doctor proposes after weighing the risks and benefits of the medicine being prescribed, alternative treatment options and the risks and benefits of such alternatives, and the option of not seeking any treatment.
I understand the importance of reading the manufacturer’s leaflet that comes with a medicine, including an over-the-counter or behind-the-counter medicine, before I take a medicine because this leaflet includes important information about risks and warnings.
I understand that adverse events can be caused by a number of things, including an allergic reaction, side effects, or interactions between a medicine that the doctor prescribes and any medical conditions I may have, other prescription medicines or other things (e.g., supplements, herbs, over-the-counter medicines, or recreational drugs) I’m taking, and lifestyle choices such as smoking tobacco products or drinking alcohol.