Why smartScripts?

Let me give you the smart answer!

Life can be complicated enough, with smartScripts we make it easy where you can eliminate the travel time, wait time and cost of getting what you want when you want.

Same doctors, same medication, same pharmacy but not the same price.

smartScripts is a smart alternative, we make healthcare easy and affordable.


How much is a smartScript?

All smart questionnaire treatments cost €20, if for some reason our doctors are unable to approve your treatment you will get a full refund.

How smartScripts work?

No more waiting for GP appointments. We offer the same professional service by bringing the same doctors to you

  • Step 1: Search for your Treatment
    Select a treatment that would address your condition.
  • Step 2: Start your Consultation
    Complete  the online questionnaire for your chosen treatment; the questionnaire will be reviewed by an IMC  registered doctor.
  • Step 3: Your Order, Collection
    Once approved, your  prescription will be ready to collect from your chosen pharmacy.

Will my primary GP know if I use smartScripts?

During the ordering process you will be given the option to share your GP’s information with us. If you choose to do this we can forward a summary of your treatment onto your own GP.  We recommend all patient to keep their GP informed of any changes to the medication they are taking. We will never contact your GP without your consent or share your details with anyone.

Are my Payments secure?

Absolutely! All transactions/payments are processed using industry-standard protection. Our payments and transactions are handled with Stripe, Inc.

How is smartScripts different from your regular GP?

We provide the same level of professional, safe care as a traditional GP visit, but more conveniently because we’re 100% online and you don’t have to wait for an appointment.

Just like a traditional GP, our doctors need to ask you questions to work out whether it’s safe andappropriate to give you care or prescribe. If appropriate, we can write a prescription and send it toyour selected pharmacy.

Is smartScripts safe?

It is, as long as you usetheservice foryourself and answer our questions fully and truthfully and you read the important information we provide throughout the process. Before you take your medicine it’s essential that you read the detailed patient information leaflet that comes with the medication, especially if it’s your firsttime taking the prescribed medication.

Is smartScripts right for everyone?

No. The online nature of our service means that our doctors have to be more cautious than if they were seeing you in person as part of a traditional visit.

In prescribing online, where there is no opportunity to examine the patient and where there is no access to the patient’s history, we have in place especially firm criteria and safety netting procedures. For this reason, we unfortunately can’t help everyone who wants to use our service.

Our medical team follow strict guidelines to make sure we only write you a prescription when it’s safe and appropriate to do so. If it’s not in your best interest to use smart Scripts based on what you tell us about your health history or symptoms, we’ll advise you to see your primary GP in person and we’ll refund your consultation fee.

How does smartScripts save you time and money?

We save you time and money by making it possible to get great care without having to see an in-person doctor. This means you don’t need to spend time on the telephone trying to book an appointment, no travel to and from the doctor’s surgery and no waiting room. Complete ouronlinequestionnaire 24/7 at a time and place thatsuits you.

How quickly will smartScripts review my request for treatment?

In short, super fast!

How super fast depends on how busy the doctors are, it can be as quick as 5/10 minutes or as long as 1/2 hours. The great thing is as soon as you submit your request we’ll let you know by email. Please keep an eye on your junk mail also.

How easy is it to cancel a prescription?

If the doctor hasn’t processed your order and sent it to the pharmacy, you can cancel it and receive a full refund. If the doctor has processed your prescription we will not be able to provide a full refund, in this case we will provide a 50% refund. Please contact info@smartdcripts.today to cancel any order.

Can I get a new or repeat prescription?

Yes, smartScripts provides new andrepeatprescriptions for routine medication, check out the range oftreatments on our website.

What if I need to speak to the doctor about something else?

We’ve launched a newservice especially for these occasions, it’s calledGP Phone Consultationif you don’t see atreatment foryou, this is for you. This service is not for emergencies and may take an hour or two to receive a response. The cost of this service is €30 and is non-refundable. We will collect some information about your health, medical history, and lifestyle through the online form. As soon as the doctor has reviewed your information they will contact you by phone on a numberthat you will provide. Once the doctor has completed the phone call consultation they’re able to forward a prescription directly to your pharmacy. While this service will do its very best to help, there are limitations to this service. Please note that even if our medical team can’t prescribe medication, you’ll still be charged for the consult.

Can we prescribe antibiotics?

Yes, however, any prescription of antibiotics must be accurate and professional. We understand the negative consequences that may result from over-prescribing, and thus our doctors will only write prescriptions in instances where such medication is absolutely necessary.

Can I order aprescription forsomeone else?

No. For legal reasons, we need the person who will use the medication to agree to our terms and conditions, all their information is required to ensure our doctors can safely prescribe. If your friend or relative needs our services, please have them complete the online questionnaire themselves or contact info@smartscripts.today and we will be happy to assist them.

How are prescriptions sent to the pharmacy?

smartScripts does not dispense or deliver prescription medication. If the doctor prescribes medication, the prescription is submitted electronically to the pharmacy of your choice. If you select “Home Delivery” we will forward the prescription to one of our partner pharmacies for delivery.

What if I am having an issue at the pharmacy?

Please advise the pharmacy that the prescription has been sent to the pharmacies health mail email address. If for some reason they have not received this then send an email to info@smartscripts.today and we’ll rectify the issue straight away.

Will I be contacted by smartScripts when my prescription is ready?

Yes, We will automatically notify you through the email address provided when your prescription is submitted. We suggest contacting your selected pharmacy to confirm your medication is in stock and ready to collect.

What happens if you select home delivery.

Firstly, smartScripts is an online doctor service and not a pharmacy. If you select “Home Delivery” one of our partner pharmacies will contact you to arrange payment and delivery. Due to the current Covid-19 Pandemic, many people are having to self isolate or restrict their visits to pharmacies or other retail outlets due to health concerns. Our partner pharmacies can deliver your prescription nationwide, using their next day delivery service. A pharmacist will call you for a brief consultation about your prescription. They can then take payment over the phone or if you prefer a secure payment link can be sent by email.

If you're collecting your medication in your local pharmacy.

If you want to get your medicines from your local pharmacy then you’ll pay your local pharmacy directly. Keep in mind that all local pharmacies set their own retail prices for medicine, smartScripts does not control the price of medication.

Have other questions?

Get in touch with our Smart Squad from anywhere – quick, confidential, and always on your terms, info@smartscripts.today